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Privacy Policy

Last updated: January 2026

Detling Web Design (“we”, “us”, “our”) is a web design business based in Kent and a subsidiary of Dentech Apps Limited. This Privacy Policy explains how we collect, use, and protect your information when you use our website at detlingwebdesign.co.uk (the “Website”).

We are committed to handling your data fairly and in line with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).

By using our Website, you agree to the practices described in this policy. If you do not agree, please do not use the Website.

1. Who we are

Detling Web Design is a subsidiary of Dentech Apps Limited. We provide web design, branding, local SEO, and website management services to businesses in Kent and the UK. We operate this Website to promote our services and to allow you to contact us.

Our registered address is 5 Lupin Court, Kent, UK.

For questions about this Privacy Policy or your data, you can contact us via our contact form or by email at hello@detlingwebdesign.co.uk.

2. Information we collect

We collect information in two main ways:

2.1 Information you give us

When you use our contact form, you may provide:

  • Name
  • Email address
  • Message

You are not required to provide this information, but we need it to respond to your enquiry. By submitting the form, you consent to us using this information to reply to you and to keep a record of the enquiry for as long as necessary for that purpose.

We do not use your contact details for marketing unless you have clearly asked us to.

2.2 Information collected automatically (cookies and analytics)

When you visit our Website, we may collect information about how you use it, such as:

  • Pages you visit and how long you spend on them
  • How you reached our site (e.g. search engine, link)
  • Your device type, browser, and approximate location (e.g. country or region)
  • Your IP address (which may be considered personal data)

This is done through cookies and similar technologies, and only when you have accepted non-essential cookies via our cookie agreement (see section 4).

We use Google Analytics to understand how our Website is used and to improve it. Google Analytics may set cookies and may process data on servers outside the UK. Google’s practices are described in Google’s Privacy Policy and How Google uses data when you use our partners’ sites or apps.

We only enable Google Analytics after you have agreed to analytics/performance cookies in our cookie banner. If you decline or ignore the banner, we do not load analytics cookies.

We use a cookie consent system so you can choose which cookies we use.

  • Strictly necessary cookies
    These are needed for the Website to work and for the cookie banner itself (e.g. to remember your choices). They do not require your consent under PECR, but we still tell you about them.

  • Analytics / performance cookies (e.g. Google Analytics)
    These help us see how the site is used. We only use them if you accept them in our cookie banner. If you reject or dismiss the banner without accepting, we do not set these cookies.

You can change your mind at any time using the cookie preferences on our Website (e.g. via a link in the footer or in the banner). Until you accept analytics cookies, we do not collect analytics data about you.

4. How we use your information

We use your information to:

  • Respond to enquiries — to reply to messages sent via our contact form
  • Improve our Website — using analytics (only when you have consented) to see which pages are useful and how people find us
  • Comply with the law — where we have a legal duty to keep or use data
  • Protect our rights — for example in the event of a dispute or legal claim

We do not:

  • Sell or rent your data to third parties
  • Use your data for automated decision-making or profiling
  • Contact form — we process your name, email, and message on the basis of consent (you choose to send the form) and legitimate interests (to run our business and reply to enquiries).
  • Strictly necessary cookies — legitimate interests (to run the site and the cookie system).
  • Analytics (Google Analytics) — consent only. We only use these cookies if you have agreed in our cookie banner.

6. How long we keep your information

  • Contact form — we keep enquiry details for as long as needed to deal with your request and any follow-up (e.g. providing a quote). We may keep a minimal record for longer if needed for legal or accounting reasons.
  • Analytics — Google Analytics typically retains data according to Google’s data retention settings. We do not keep a separate long-term copy of raw analytics data on our own systems.
  • Cookie preferences — we store your choices for a reasonable period (e.g. 12 months) so we do not ask you again every time you visit, unless you clear cookies or change your preferences.

7. Sharing your information

We may share your information only in these situations:

  • Service providers — for example, our hosting provider and Google (for Google Analytics, only when you have consented). These providers are required to protect your data and use it only as we instruct.
  • Legal obligations — if we must disclose data to comply with law, court orders, or regulatory requests.
  • Protection of rights — if necessary to protect our or others’ rights, safety, or property.

We do not sell your data or share it for third-party marketing.

8. Where your information is stored

Our Website and its data are processed within the UK and the European Economic Area (EEA) where possible. Google may process analytics data in the USA or elsewhere. Google is signed up to frameworks that are intended to provide safeguards for international transfers (e.g. the EU–US Data Privacy Framework where applicable). For more detail, see Google’s Privacy Policy.

9. Your rights (UK GDPR)

You have the right to:

  • Access — ask for a copy of the personal data we hold about you
  • Rectification — ask us to correct inaccurate data
  • Erasure — ask us to delete your data in certain situations
  • Restrict processing — ask us to limit how we use your data in certain cases
  • Object — object to processing based on legitimate interests
  • Data portability — receive your data in a structured, machine-readable format where it applies
  • Withdraw consent — where we rely on consent (e.g. analytics cookies), you can withdraw it at any time via our cookie preferences

You can also complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data: ico.org.uk.

To use any of these rights, please contact us via our contact form or at hello@detlingwebdesign.co.uk. We will respond within one month.

10. Security

We take reasonable steps to protect your information (including technical and organisational measures) against unauthorised access, loss, or misuse. However, no website or internet transmission can be guaranteed to be 100% secure. You use our Website at your own risk.

Our Website may link to other sites (e.g. social media, client sites, or tools we use). We are not responsible for their privacy practices. We recommend that you read their privacy policies when you leave our site.

12. Children

Our Website is aimed at businesses and adults. We do not knowingly collect personal data from children under 13. If you believe a child has given us their data, please contact us and we will delete it.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will change the “Last updated” date at the top when we do. If changes are significant, we may also notify you via a notice on the Website or by email where we hold your contact details.

We encourage you to review this page periodically.

14. Contact us

If you have any questions about this Privacy Policy, your data, or our use of cookies, you can contact us:

Detling Web Design, a subsidiary of Dentech Apps Limited